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Apprenticeships (NQF) | Customer Service
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BTEC Specialist Qualifications (QCF) | Customer Service (L1)
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NVQ and competence-based qualifications (QCF) | Contact Centres
NVQ and competence-based qualifications (QCF) | Customer Service
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NVQ/SVQ (NQF/SCQF) | Telesales
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4 October 2011
Tell us how we’re doing! Take our 30-second survey here
30 September 2011
Ofqual launches consultation on GCSE reform
12 May 2011
Government response to the Wolf Report
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