Below, you'll find the answers to some frequently asked questions about online training. You can also download the online training FAQs as a PDF here.
Our online events usually last for two hours. For the exact start and end times, please refer to the event details on the Event Search or, if you have already booked your place on the event, please refer to your booking confirmation. During a two-hour event you may get a five-minute comfort break; however, this may not always be the case.
We currently offer one login per centre for all our free events. You may, however, project the session onto an interactive whiteboard to involve your whole department. Our paid-for events are open to as many colleagues from your centre as you wish. However, you (the centre) will be invoiced per individual booking. Many centres find that involving the whole department by projecting the session onto an interactive whiteboard is a more cost-effective option.
Event recordings are available exclusively to those delegates who have booked and attended.
To participate in online training, please do one of the following:
You only have a firm place on the event if you have received a booking confirmation from Edexcel. All delegates will receive a booking confirmation as soon as they have been booked onto the event. This will be sent via email. If you haven’t received a booking confirmation, this could be due to an incorrect email address being provided when submitting a booking form, or your booking request not being processed. Please contact email@example.com.
We offer one login per centre for all free events. This is to ensure all centres are given opportunity to attend the event. If there is a reason why you need to have multiple logins, please email firstname.lastname@example.org and we will contact you to discuss your request.
Yes, all events are quoted in GMT.
You can cancel your place on an online event within 10 days of making your booking and claim for a full refund - just email us at email@example.com. If you cancel later than that, you will not be liable for a refund.
We may be able to transfer your booking to another event. If you want to do this, please email us at firstname.lastname@example.org.
If you carried out the initial test and were still unable to join an event, you may be liable for a refund.
The presentation handout is available for download in electronic form as soon as you log in to the event.
Event recordings are exclusive to attendees and are not available to a wider audience. Please refer to our website for any future events.
We will provide a certificate upon request. Please email email@example.com quoting the event title, event date, your full name and the postal address, and we'll send you the certificate through the post.
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