NVQ (NQF) qualifications are no longer available for new registrations. The information below is for existing registrations only.
View information for the current NVQ (QCF) qualification in Customer Service.
Automatic Approval Process and FAQs (Level 1)
Candidate Guidance and Logbook (Level 1)
Candidate Guidance and Logbook (Level 2)
Candidate Guidance and Logbook (Level 3)
Candidate Guidance and Logbook (Level 4)
Erratum Notification 1 (Levels 2-4)
"Edexcel levels 2, 3 & 4 in Customer Service. Centres are advised that the published Logbooks for Candidates for the above qualifications have some minor errors in the published document"
Erratum Notification 2 (Level 3)
Edexcel level 3 in Customer Service. There is a further error within the published structure and eligibility requirement of the Level 3 NVQ in Customer Service. Please see erratum for further details.
Guidance to Centres - Issue 3
NVQ Standards - Issue 3
Summary of Changes (Level 1)
Details of changes to the Level 1 NVQ in Customer Service
Support Materials Order Form
New CD-ROM Range for NVQ Guidance and Support
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