Always Learning
Always Learning

NVQ/SVQ (NQF/SCQF)  | Customer Service
   

NVQ (NQF) qualifications are no longer available for new registrations. The information below is for existing registrations only.

View information for the current NVQ (QCF) qualification in Customer Service.

Edexcel’s NVQs (Levels 1-4) and SVQs (Levels 2-3) in Customer Service are aimed at individuals working in, or seeking to work in, a variety of customer service settings. These may include the hospitality industry, medical reception,  front-of-house settings in business and banking, or non face-to-face areas such as call centres. The customer service sector is exciting, full of interest and provides challenge and reward for all who work in it.

    

Further details

expand Qualification titles covered
NVQ Level 1 in Customer Service
NVQ/SVQ Level 2 in Customer Service
NVQ/SVQ Level 3 in Customer Service
NVQ Level 4 in Customer Service

Documents

  

Automatic Approval Process and FAQs

 
  

Candidate Guidance and Logbooks

 
  

Erratum Notices

 
  

Guidance to Centres

 
  

NVQ Standards

 
  

Summaries of Changes

 
  

Support Materials Order Forms

See the QCF version of the qualification

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