NVQ/SVQ | Customer Service


    Edexcel’s NVQs (Levels 1-4) and SVQs (Levels 2-3) in Customer Service are aimed at individuals working in, or seeking to work in, a variety of customer service settings. These may include the hospitality industry, medical reception,  front-of-house settings in business and banking, or non face-to-face areas such as call centres. The customer service sector is exciting, full of interest and provides challenge and reward for all who work in it.

Further details

expand Qualification titles covered
NVQ Level 1 in Customer Service
NVQ/SVQ Level 2 in Customer Service
NVQ/SVQ Level 3 in Customer Service
NVQ Level 4 in Customer Service

Documents

  

Automatic Approval Process and FAQs
 
  

Candidate Guidance and Logbooks
 
  

Erratum Notices
 
  

Guidance to Centres
 
  

NVQ Standards
 
  

Summaries of Changes
 
  

Support Materials Order Forms
NVQ Accreditation Listing
Noticeboard


22 January 2008
New NVQ brochure and key fact sheets
Our new National Vocational Qualification (NVQ) brochure, including sector-specific key fact sheets, is now available for download.
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