NVQ/SVQ (NQF/SCQF) | Customer Service
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Edexcel’s NVQs (Levels 1-4) and SVQs (Levels 2-3) in Customer Service are aimed at individuals working in, or seeking to work in, a variety of customer service settings. These may include the hospitality industry, medical reception, front-of-house settings in business and banking, or non face-to-face areas such as call centres. The customer service sector is exciting, full of interest and provides challenge and reward for all who work in it. |
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Qualification titles covered
| NVQ Level 1 in Customer Service NVQ/SVQ Level 2 in Customer Service NVQ/SVQ Level 3 in Customer Service NVQ Level 4 in Customer Service |
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Documents
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Automatic Approval Process and FAQs
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Automatic Approval Process and FAQs (Level 1)
 PDF
(81.2 KB)
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Candidate Guidance and Logbooks
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Candidate Guidance and Logbook (Level 1)
PDF
(920.8 KB)
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Candidate Guidance and Logbook (Level 2)
Issue 2 PDF
(1.4 MB)
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Candidate Guidance and Logbook (Level 3)
Issue 2 PDF
(1.5 MB)
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Candidate Guidance and Logbook (Level 4)
Issue 2 PDF
(1.3 MB)
Download
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Erratum Notification 1 (Levels 2-4)
"Edexcel levels 2, 3 & 4 in Customer Service. Centres are advised that the published Logbooks for Candidates for the above qualifications have some minor errors in the published document" PDF
(25.3 KB)
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Erratum Notification 2 (Level 3)
Edexcel level 3 in Customer Service. There is a further error within the published structure and eligibility requirement of the Level 3 NVQ in Customer Service. Please see erratum for further details. PDF
(16.2 KB)
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Guidance to Centres - Issue 3
March 2008 PDF
(1.2 MB)
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NVQ Standards - Issue 3
PDF
(1.0 MB)
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Summary of Changes (Level 1)
Details of changes to the Level 1 NVQ in Customer Service PDF
(41.2 KB)
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Support Materials Order Forms
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Support Materials Order Form
New CD-ROM Range for NVQ Guidance and Support PDF
(590.5 KB)
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