Always Learning
Always Learning

NVQ (NQF) | Contact Centres
 NVQs in Contact Centre Operations  

NVQ (NQF) qualifications are no longer available for new registrations. The information below is for existing registrations only.

View information for the current NVQ (QCF) qualification in Contact Centres.

The NVQs in Contact Centre Operations, at levels 1 and 2, are aimed at those who work in contact centres and deal with customers over the telephone on a daily basis. The skills covered are relevant to every sector, from utilities and banks to mobile phone companies and travel and tourism. Learners can progress to the level 3 and 4 NVQs for Contact Centre Professionals, designed for contact centre supervisors and managers. The qualifications are based on a unit value system, so you can choose the units that best match the job role you are training for.

   

Further details

expand Qualification titles covered
NVQ Level 1 in Contact Centre Operations
NVQ Level 2 in Contact Centre Operations
NVQ Level 3 for Contact Centre Professionals
NVQ Level 4 for Contact Centre Professionals

Documents

  

Candidate Guidance and Logbooks

 
  

Guidance to Candidates

 
  

Guidance to Centres

 
  

Letters to Centres

 
  

NOS Assessment Strategies

 
  

NOS Letters

 
  

NOS NVQ Structures

 
  

Support Materials Order Forms

 

Sign up for email alerts using your Edexcel Online account details and you’ll receive an email whenever new documents or notices are added to this page – ensuring you don’t miss any vital updates.