1. Where can I find information on funding for learning and training?
England: Your local Learning and Skills Council
www.lsc.gov.uk
Wales: Department of Children, Education, Life Long Learning and Skills (Welsh Assembly Government)
www.wales.gov.uk
Northern Ireland: Department of Education & Learning Northern Ireland
www.delni.gov.uk
Scotland: Learn Direct Scotland
www.learndirectscotland.com
2. Where can I find further information relating to National Occupational Standards and skills?
The National Occupational Standards (NOS) and skills and knowledge sets are owned and maintained by the relevant Sector Skills Councils. These can be located at the following websites:
Skills for Care and Development: http://www.skillsforcareanddevelopment.org.uk/
Children’s Workforce Development Council: http://www.cwdcouncil.org.uk/
Skills for Care: http://www.skillsforcare.org.uk/
Care Council for Wales: http://www.ccwales.org.uk/
Northern Ireland Social Care Council: http://www.niscc.info/
Skills for Health: http://www.skillsforhealth.org.uk/
The Scottish Social Services Council: http://www.sssc.uk.com/
You can also search on the main NOS website, the UK Standards website at www.ukstandards.org.uk (then search for the specific NOS).
3. Where can I find the evidence requirements?
The evidence requirements can be located in the individual awarding body’s guidance documentation.
4. Does the portfolio belong to the candidate, the centre or the employer?
The portfolio of evidence is the property of the candidate – it should confirm their competence only. The assessment and verification records are the property of the centre and should be retained according to regulatory requirements.
5. Can candidates get their N/SVQ when they only look after a relative/partner/a single service user in a domestic setting?
Yes. Candidates can use evidence solely from one service user, where the candidate works with no other individual. However, they must still be able to cover all the evidence requirements. For this reason, candidates must bring such situations to the attention of their centre so that the situation can be discussed and agreed with the Awarding Body External Verifier prior to candidate registration. This should help to avoid candidates being registered for qualifications which they cannot fully achieve. Where possible, candidates should be encouraged to complete the qualification in a wider setting, as the collection of evidence from such a restricted setting may prove difficult.
6. Can a tutor/trainer delivering the underpinning knowledge also assess candidate performance?
Yes, as long as they meet the vocational competence and assessor qualification requirements for assessors of this N/SVQ.
7. What is a peripatetic assessor?
A peripatetic assessor is an assessor who travels between locations undertaking assessment in a candidate's workplace. Best practice requires that candidates are assessed undertaking normal work activities. Therefore, where a candidate does not have a work-based assessor, they can be visited by a peripatetic assessor to undertake this assessment. A peripatetic assessor is able to visit candidates at different locations, giving the candidate access to assessment opportunities.
Assessors need to be qualified in assessment, competent in the units they are assessing, and have sufficient time to undertake their role.
8. Can candidates record the narrative of direct observations of performance?
It has been agreed with Ofqual that for the Health and Social Care and Children's Care, Learning and Development NVQs, the minimum recording requirement for assessors when carrying out observations of candidates is a signed statement that they have observed the practice and they agree with the candidate’s account of the observed activity. However, it is expected that in the majority of instances, assessors will provide additional evaluative comments. In the majority of instances, assessors should also make their own brief notes on any observation where this would provide a clearer audit trail. Centres should seek guidance from their awarding body prior to assessment.
9. Can video/audio tapes be used to record direct observational evidence?
The use of these types of media to record evidence must:
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meet the rules of evidence
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be agreed with all concerned in advance
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be in keeping with the ethos of the sector.
Regardless of the media used, all the assessment records and evidence must remain auditable and accessible.
10. Are witnesses required to write their testimony statement?
No. There may be a valid reason, which has been identified at the beginning of the assessment by the assessor, which would allow witnesses to have statements written on their behalf. Testimony can be oral or recorded and the assessor must endorse the statement.
11. What is the difference between a witness and an expert witness?
The use of expert witnesses is encouraged as a contribution to the provision of evidence of the candidate’s competence. Expert witnesses may be used where there are no occupationally competent assessors for occupational-specific units, or to minimise intrusion, and only then for the optional units. Within these units, only the observation requirements can be met by either the assessor or the expert witness.
Expert witness requirements are identified in the assessment strategy and the expert witness must be inducted into this role by the centre. All other witnesses are individuals who may have been present at a particular incident, or are able to provide evidence of consistency of practice, for example, but there are no formal requirements identified for them and their testimony can never meet the observation requirements.
12. Why can’t expert witnesses provide evidence for the core units?
Assessors are expected to be occupationally competent and to take the lead role in the assessment of the core units of the qualification.
Assessment evidence identified by the expert witness can be considered for inclusion by the qualified assessor, to go towards the core units. This is to ensure consistency in the assessment of core activities and to contribute to raising standards in health and social care environments.
13. What vocational competence requirements are expected of expert witnesses?
They must be able to prove their competence in the units with which they are involved. The assessment strategy is clear about the definition of an expert witness – either any qualification in assessment of workplace competence or a professional work role which involves evaluating the everyday practice of staff, as well as current expertise, occupational competence and knowledge of the NOS. (Please also refer to question 11).
Further details regarding the use of expert witnesses can be found in awarding body documentation.
14. How do I provide evidence when the information is confidential?
Confidential records must not be included within the candidate’s portfolio. Clear reference must be made as to where the information is located and assessor records should identify how the evidence meets the standards.
15. Can photographic evidence of a candidate’s work with service users and children be presented as evidence within a portfolio?
Under no circumstances should photographs of service users or children be included within candidate portfolios - even if faces are obscured. Centres must advise candidates of the need to protect service users and children’s privacy within their evidence collection.
16. If an employee has been suspended pending a POVA investigation, can they continue being assessed for the qualification?
Any employee suspended from work duties, for whatever reason, cannot be assessed for either knowledge or competence during the period of suspension.
17. Does the internal verifier have to sample every candidate?
No, but all assessors, all units and all types of evidence must be sampled. Your internal verification sampling strategy should provide a rationale for your sampling plan. You should also check with your awarding body that their specific requirements are met.
18. Who can countersign the assessment decisions of a trainee assessor?
The person who countersigns the decisions of a trainee assessor must be A1 qualified and occupationally competent in the units they are countersigning.
19. When do the A1 and V1 units expire?
These qualifications expire for registration in December 2010, but they will remain valid as assessor and verifier qualifications.