These qualifications have been designed to reflect the skills, knowledge and understanding that are required in the modern hospitality industry. Today’s workforce has to be able to problem-solve, work as a member of a team, be able to plan and make decision and work to tight deadlines, all of which are reflected in the units on offer to the learner.

The number of qualifications that can be achieved enable the centre to reflect the individual needs of their learners. Many units are common to a number of qualifications and therefore centres should be able to deliver those of units to the maximum number of learners; eg Introduction to the Hospitality Industry.

The wide range of unit titles, including Customer Service in the Hospitality Industry, Serving Food and Drink, Housekeeping and Guest Services, and Food Safety in Catering; should interest learners of all ages and allow learners to see that the qualification can lead to further study or employment.

Centres are encouraged to include visits to a variety of establishments to observe and gain experience in the industry; this will help learners to understand the diversity of the industry. Guest speakers, from across the industry, should give the learner a better understanding of the employment opportunities available and the importance of further study.

These qualifications enable centres to deliver and integrate Functional Skills into a number of the units. There are also opportunities to cover aspects of Every Learner Matters, including ‘be healthy’, ‘stay safe’ and ‘enjoy and achieve’.

This video forms part of the additional support material for our Foundation Learning Tutor Resource Pack. You can use this video as a starting point for further discussion or activities.

Download our Tutor Resource Pack for ideas around possible activities.