The Edexcel BTEC Level 3 Award in Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism (QCF) enables learners to reflect on how their own behaviour, communication and attitude affects the quality of customer service and consider ways of improving customer service and provides in-depth knowledge of how to supervise customer service performance in the hospitality, leisure travel and tourism sector. It is designed for supervisors and managers whose responsibilities include managing staff.