Always Learning
Always Learning
NVQ and competence-based qualifications (QCF) | Contact Centres


We have worked closely with the Sector Skills Councils throughout the development of these specifications, to ensure that they fit all of the latest National Occupational Standards (NOS) and meet the needs of employers and individual learners.

Visit our BTEC Apprenticeship Customer Service and Contact Centre operations page.

The new QCF-accredited specifications will be available here shortly.

 

Documents

  

Specifications

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31 July 2011
The latest article from Trevor Luker, Managing Director of Pearson Work Based Learning.
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