Edexcel Level 2 BTEC in Team Leading (QCF)
|
| 1 |
1 - Key Principles of Team Leading |
25 |
45 mins |
| 2 |
2 - Managing Personal Development
3 - Developing Working Relationships with Team Members |
40 |
60 mins |
| 3 |
4 - Developing a Team |
20 |
45 mins | |
Edexcel Level 3 BTEC in Management (QCF)
|
| 1 |
1 - Key Principles of Management and Leadership |
40 |
60 mins |
| 2 |
2 - Improving Your Own Management and Leadership Performance |
20 |
45 mins |
| 3 |
3 - Managing the Delivery of Customer Service |
20 |
45 mins |
| 4 |
5 - Appraising and Developing Staff |
20 |
45 mins |
| 5 |
9 - Developing Working Relationships with Team Members |
20 |
45 mins | |
Edexcel Level 2 BTEC in Retail Knowledge (QCF)
|
| 1 |
1 - Understanding customer service in the retail sector
2 - Understanding the retail selling process |
50 |
75 mins |
| 2 |
3 – Understanding how individuals and teams contribute to the effectiveness of a retail business
4 - Understanding how a retail business maintains health and safety on its premises |
50 |
75 mins |
| 3 |
5 - Understanding retail consumer law |
20 |
30 mins |
| 4 |
6 - Understanding security and loss prevention in a retail business |
20 |
30 mins |
| 5 |
7 - Understanding the handling of customer payments in a retail business |
20 |
30 mins |
| 6 |
8 - Understanding the control, receipt and storage of stock in a retail business |
20 |
30 mins |
| 7 |
9 - Understanding visual merchandising for retail business |
20 |
30 mins |
| 8 |
33 - Understanding how the effectiveness of store operations can be improved |
30 |
45 mins | |
Edexcel Level 3 BTEC in Retail Knowledge (QCF)
|
| 1 |
26 - Understanding customer service in the retail sector
27 - Understanding the management of risks to health and safety on the premises of a retail business |
40 |
60 mins |
| 2 |
28 - Understanding security and loss prevention in a retail business |
30 |
45 mins |
| 3 |
29 - Understanding how the smooth operation of a payment point is maintained |
30 |
45 mins |
| 4 |
30 - Understanding the retail selling process |
20 |
45 mins |
| 5 |
31 - Understanding the management of stock in a retail business |
30 |
45 mins |
| 6 |
32 - Understanding the development of personal and team effectiveness in a retail business |
20 |
45 mins |
| 7 |
33 - Understanding how the effectiveness of store operations can be improved |
30 |
45 mins | |
Edexcel Level 2 BTEC in Safe Learning in the Workplace (QCF)
|
| 1 |
1 - Reducing the Risks to Health and Safety within a Work Placement Environment |
20 |
45 mins | |
Edexcel Level 2 BTEC in Cleaning Principles (QCF)
|
| 1 |
1 - Dealing with Routine and Non-Routine Waste |
30 |
45 mins |
| 2 |
2 - Health and Safety for the Cleaning and Support Services Industry |
24 |
45 mins |
| 3 |
3 - Working with Customers and Others in the Cleaning and Support Services Industry |
20 |
45 mins | |
Edexcel Level 2 BTEC in Business Administration (QCF)
|
| 1 |
1 - Principles of personal responsibilities and working in a business environment |
42 |
60 mins |
| 2 |
2 - Principles of providing administrative services |
34 |
60 mins |
| 3 |
3 - Principles of managing information and producing documents |
20 |
45 mins |
| 4 |
4 - Principles of supporting change in a business environment |
10 |
45 mins |
| 5 |
5 - Principles of Supporting Business Events |
10 |
45 mins |
| 6 |
14 - Principles of Budgets in a Business Environment |
20 |
45 mins | |
Edexcel Level 3 BTEC in Principles of Business and Administration (QCF)
|
| 1 |
9 - Principles of personal responsibilities and how to develop and evaluate own performance at work |
36 |
60 mins |
| 2 |
10 - Principles of working with and supervising others in a business environment |
20 |
45 mins |
| 3 |
11 - Principles of managing information and producing documents in a business environment |
24 |
45 mins |
| 4 |
12 - Principles of providing and maintaining administrative services |
35 |
60 mins |
| 5 |
13 - Principles of project management |
10 |
45 mins |
| 6 |
14 - Principles of Budgets in a Business Environment |
20 |
45 mins | |
Edexcel Level 2 BTEC in Customer Service (QCF)
|
| 1 |
1 - Understanding good customer service
2 - Delivering effective customer service |
60 |
75 mins |
| 2 |
3 - Planning for self development in customer service |
20 |
45 mins | |
Edexcel Level 3 BTEC in Customer Service (QCF)
|
| 2 |
3 - Planning for self development in customer service (Level 2) |
20 |
45 mins |
| 3 |
4 - Providing excellent customer service) |
40 |
60 mins |
| 4 |
5 - Improving customer service |
24 |
45 mins | |
Edexcel Level 2 BTEC in Hospitality and Catering Principles (QCF)
|
| 1 |
1 - Safe, Hygienic and Secure Working Environments in Hospitality
2 - Effective Teamwork |
40 |
60 mins |
| 2 |
3 - Giving Customers a Positive Impression |
20 |
45 mins |
| 3 |
23 - Food Safety in Catering |
20 |
45 mins |
| 4 |
15 - Kitchen Administration in the Hospitality Industry |
40 |
60 mins |
| 5 |
16 - Prepare, Cook and Finish Food |
40 |
60 mins |
| 6 |
17 - Preparation, Cooking and Finishing of Fish Dishes
18 - Preparation, Cooking and Finishing of Meat Dishes |
30 |
45 mins |
| 7 |
19 - Preparation, Cooking and Finishing of Poultry Dishes
20 - Preparation, Cooking and Finishing of Vegetable Dishes |
40 |
60 mins |
| 8 |
4 - Reception Communication Procedures in the Hospitality Industry
5 - Arrival of Customers
6 - Departure of Customers |
30 |
45 mins |
| 9 |
21 - Dealing with Bookings
22 - Handle Mail and Book External Services |
20 |
45 mins |
| 10 |
7 - Preparation and Clearing of Service Areas |
30 |
45 mins |
| 11 |
8 - Service of Food at Table |
16 |
30 mins |
| 12 |
9 - Service of Alcoholic and Non-Alcoholic Drinks |
16 |
30 mins |
| 13 |
10 - Dealing with Payments |
16 |
30 mins |
| 14 |
11 - Chemicals and Equipment used for Cleaning in the Hospitality Industry
12 - Cleaning and Servicing of Hospitality Areas |
40 |
60 mins |
| 15 |
13 - Maintain Housekeeping Supplies
14 - Provide a Linen Service |
20 |
30 mins |
| 16 |
24 - Principles of Customer Service in Hospitality, Leisure, Travel and Tourism |
20 |
45 mins |
| 17 |
34 - Principles of maintaining, handling and cleaning knives |
20 |
45 mins |
| 18 |
37 - Principles of preparing and clearing bar areas |
20 |
45 mins |
| 19 |
5 - Arrival of Customers
6 - Departure of Customers |
20 |
45 mins |
| 20 |
68 - Principles of producing basic vegetable dishes |
20 |
45 mins |
| 21 |
73 - Principles of providing a counter and takeaway service |
20 |
45 mins |
| 22 |
50 - Principles of preparing, cooking and finishing basic hot sauces
54 - Principles of preparing, cooking and finishing basic soups |
30 |
45 mins |
| 23 |
25 - Principles of completing kitchen documents
77 - Principles of setting up and closing the kitchen |
20 |
45 mins |
| 24 |
31 - Principles of maintaining an efficient use of resources in the kitchen |
20 |
45 mins |
| 25 |
58 - Principles of producing basic fish dishes |
20 |
45 mins |
| 26 |
63 - Principles of producing basic meat dishes |
20 |
45 mins |
| 27 |
66 - Principles of producing basic poultry dishes |
20 |
45 mins |
| 28 |
43 - Principles of preparing and serving dispensed and instant hot drinks |
20 |
45 mins |
| 29 |
75 - Principles of receiving storing and issuing drinks stock |
20 |
45 mins |
| 30 |
71 - Principles of promoting additional services or products to customers |
20 |
45 mins |
| 31 |
35 - Principles of making basic stocks |
20 |
45 mins |
| 32 |
36 - Principles of preparing and clearing areas for table service |
20 |
45 mins |
| 33 |
64 - Principles of producing basic pasta dishes |
20 |
45 mins |
| 34 |
33 - Principles of maintaining customer service through effective handover |
20 |
45 mins |
| 35 |
74 - Provide a Silver Service |
20 |
45 mins |
| 36 |
44 - Prepare and serve hot drinks using specialist equipment |
20 |
45 mins |
| 37 |
32 - Maintain Cellars and Kegs |
20 |
45 mins |
| 38 |
28 - Clean drinks dispense lines |
20 |
45 mins |
| 39 |
76 - Principles of resolving customer service problems |
20 |
45 mins |
| 40 |
45 - Principles of preparing and serving wines |
20 |
45 mins |
| 41 |
72 - Provide a buffet and carvery service |
20 |
45 mins |
| 42 |
27 - Clean and protect floors, carpets and soft furnishings |
20 |
45 mins |
| 43 |
78 - Principles of storing and retrieving information |
20 |
45 mins |
| 44* |
26 - Principles of carrying out periodic room servicing and deep cleaning 29 - Principles of cleaning windows from the inside |
20 |
45 mins |
| 45 |
30 - Principles of collecting linen and making beds |
20 |
45 mins |
| 46 |
61 - Principles of producign basic hot and cold desserts 69 - Principles of producing cold starters and salads |
20 |
45 mins |
| 47 |
60 - Principles of producing basic cakes, sponges and scones |
20 |
45 mins |
|
|
|
|
| *Test 44 expected in April/May 2012 |
| |
Edexcel Level 3 BTEC Certificate in Hospitality and Catering Principles (QCF)
|
| 1 |
1 - Development of Working Relationships in Hospitality |
40 |
40 mins |
| 2 |
2 - Health, Safety and Security in the Hospitality Working Environment |
40 |
40 mins |
| 3 |
3 - Preparation Cooking and Finishing of Hot Sauces
4 - Preparation, Cooking and Finishing of Dressings and Cold Sauces |
60 |
60 mins |
| 4 |
5 - Preparation, Cooking and Finishing of Fish Dishes
6 - Preparation, Cooking and Finishing of Meat Dishes |
60 |
60 mins |
| 5 |
7 - Preparation, Cooking and Finishing of Poultry
8 - Preparation, Cooking and Finishing of Vegetable |
60 |
60 mins | |
Edexcel Level 2 BTEC in Introduction to the Role of the Professional Taxi and Private Hire Driver (QCF)
|
| 1 |
Unit 1: Health and safety in the taxi and private hire work environment |
24 |
45 mins |
| 2 |
Unit 2: Road safety when driving passengers in a taxi or private hire vehicle |
30 |
45 mins |
| 3 |
Unit 3: Professional customer service in the taxi and private hire Industry
Unit 4: Taxi and private hire vehicle maintenance and safety inspections |
45 |
60 mins |
| 4 |
Unit 5: The regulatory framework of the taxi and private hire industry |
60 |
75 mins |
| 5 |
Unit 6: Taxi and private hire services for passengers who require Assistance (Learning outcomes 1, 2, 3 and 4 only) |
30 |
45 mins |
| 6 |
Unit 7: Routes and fares in the taxi and private hire vehicle industries |
20 |
45 mins |
| 7 |
Unit 8: Transporting of parcels, luggage and other items in the taxi and private hire industries
Unit 9: Transporting of children and young persons by taxi or private hire vehicle |
45 |
60 mins | |
Edexcel Level 2 in Children and Young People’s Workforce (QCF)
|
| 1 |
5 - Understand Partnership Working in Services for Children and Young People |
20 |
45 mins |
| 2 |
10 - Child and Young Person Development |
20 |
45 mins | |
Edexcel Level 3 in Children and Young People’s Workforce (QCF)
|
| 3 |
1 - Understand Child and Young Person Development |
24 |
45 mins |
| 4 |
3 - Understand How to Safeguard the Wellbeing of Children and Young People |
35 |
60 mins | |
Edexcel Level 2 in Children’s Care, Learning and Development (QCF)
|
| 1 |
5 - Understand Partnership Working in Services for Children and Young People |
20 |
45 mins |
| 2 |
10 - Child and Young Person Development |
20 |
45 mins | |
Edexcel Level 3 in Children’s Care, Learning and Development (QCF)
|
| 3 |
1 - Understand Child and Young Person Development |
24 |
45 mins |
| 4 |
3 - Understand How to Safeguard the Wellbeing of Children and Young People |
35 |
60 mins | |
Edexcel Level 2 in Preparing to Work in Adult Social Care (QCF)
|
| 1 |
1 - Principles of communication in adult social care settings
3 - Principles of diversity, equality and inclusion in adult social care settings |
30 |
45 mins |
| 2 |
4 - Principles of safeguarding and protection in health and social care
6 - Understand the role of the social care worker |
30 |
45 mins |
| 3 |
5 – Introduction to duty of care in health, social care or children’s and young people’s settings
9 – Understand how to handle information in social care settings |
20 |
45 mins |
| 4 |
7 - Understand person-centred approaches in adult social care settings |
30 |
45 mins |
| 5 |
8 - Understand health and safety in social care settings |
45 |
60 mins | |
Edexcel Level 3 in Preparing to Work in Adult Social Care (QCF)
|
| 6 |
10 - Principles of communication in adult social care settings
11 - Principles of personal development in adult social care settings
13 - Principles of diversity, equality and inclusion in adult social care settings |
45 |
60 mins |
| 7 |
13 – Principles for implementing duty of care in health, social care or children’s and young people’s settings
14 – Understand person-centred approaches in adult social care settings
16 – Understand how to handle information in social care settings |
60 |
75 mins |
| 8 |
15 - Understand health and safety in social care settings |
50 |
75 mins | |
Edexcel Level 3 BTEC in Hospitality Supervision and Leadership Principles (QCF)
|
| 6** |
1 - Principles of Leading a Team in the Hospitality Industry |
40 |
40 mins |
| 7 |
2 – Supervision of Operations in the Hospitality Industry |
20 |
40 mins |
| 8** |
3 - Principles of supervising customer services performance in hospitality, leisure, travel and tourism |
20 |
60 mins | **Partial unit assessment only. |
Edexcel Level 2 BTEC in Travel Services (QCF)
|
| 1 |
2 - Principles of Customer Service in Hospitality, Leisure, Travel and Tourism |
20 |
45 mins | |
Edexcel Level 2 BTEC in Door Supervision (QCF) (Onscreen version)
|
| 1 |
1 - Working in the Private Security Industry |
20 |
45 mins |
| 2 |
2 - Working as a Door Supervisor |
20 |
45 mins |
| 3 |
3 - Conflict Management for the Private Security Industry |
20 |
45 mins | |
Edexcel Level 2 BTEC in Security Guarding (QCF) (Onscreen version)
|
| 1 |
1 - Working in the Private Security Industry |
20 |
45 mins |
| 2 |
2 - Working as a Security Officer |
20 |
45 mins |
| 3 |
3 - Conflict Management for the Private Security Industry |
20 |
45 mins | |
Edexcel Level 2 BTEC in CCTV Operations (Public Space Surveillance) (QCF) (Onscreen version)
|
| 1 |
1 - Working in the Private Security Industry |
20 |
45 mins |
| 2 |
2 - Working as a CCTV Operator |
20 |
45 mins | |
Edexcel Level 2 BTEC in Vehicle Immobilisation (QCF) (Onscreen version)
|
| 1 |
1 - Working in the Private Security Industry |
20 |
45 mins |
| 2 |
2 - Working as a Vehicle Immobiliser |
20 |
45 mins |
| 3 |
3 - Conflict Management for the Private Security Industry |
20 |
45 mins | |
Edexcel Level 3 BTEC in Close Protection (QCF) (Onscreen version)
|
| 1 |
1 - Working as a Close Protection Operative |
60 |
75 mins | |
Edexcel Level 2 BTEC in Food Safety in Catering (QCF)
|
| 1 |
23 - Food Safety in Catering |
20 |
45 mins | |
Edexcel Level 2 BTEC in Knowledge of Providing Security Services (QCF) (Onscreen Version)
|
| 1 |
1 - Working in the Private Security Industry |
20 |
45 mins |
| 2 |
2 - Conflict Management for the Private Security Industry |
20 |
45 mins |
| 3 |
5 - Working as a Security Officer |
20 |
45 mins |
| 4 |
6 - Working as a CCTV Operator |
20 |
45 mins |
| 5 |
7 - Working as a Door Supervisor |
20 |
45 mins | |
Edexcel Level 2 BTEC in Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (QCF)
|
| 1 |
1 - Principles of Customer Service in Hospitality, Leisure, Travel and Tourism |
20 |
45 mins | |