As part of the installation process, centres must complete a demo test. Please call our onscreen technical support on 0844 576 0024 and choose option 1.

When installing the onscreen testing software (Promissor), you must ensure that test takers’ login accounts have the following:

• Full permissions to the ESM_Test_Centre folder
• Full permissions to the Administrator folder within the C:/ drive  

If either of the above are not set up correctly, your tests will not have any graphics. If you require further assistance please contact our onscreen testing technical support on 0844 576 0024 and choose option 1.

Make sure the volume setting on your computer is switched on and you have a sound card. 

On the Enterprise Site Manager (ESM), mark the candidate as a ‘No show’. You will not be charged.

Candidates who have completed an ALAN, BTEC or E3 onscreen test will receive the certificate within ten working days. The certificate will be sent by recorded delivery for the attention of the examinations officer.

You can try a test here.

It can take up to five days to have onscreen testing fully installed on your system(s).

To void results you need to send in a void form (available on this page) to eprocessing@edexcel.com. The reasons for the voids must be included, as they will be investigated.

Have you uploaded the results from Enterprise Site Manager (ESM)? Make sure that all of the results have been uploaded. If there is nothing outstanding and results are still not visible, email us at eprocessing@edexcel.com. 

You can enter candidates for up to 25% extra time using Edexcel Online for all onscreen tests. If more than 25% is required, you will need to apply for this via the JCQ. 

 

Your centre must have run a demo test on your software and had this confirmed by the technical helpdesk. Once this has been completed we can allow you to make onscreen test bookings.

Make sure that the password is in lower case. If the problem persists, please contact our technical helpdesk on 0844 576 0024, option 1.  

Please email serviceoperations@edexcel.com to request the onscreen testing user guide. 

Scroll down and press the 'download' button on your Enterprise Site Manager. This should download the test definition files. If the problem persists, you will need to contact the Promissor technical team on 0844 576 0024, option 1.

Onscreen applications take five working days to process. Please check your inbox regularly as the installation instructions will be sent via email to the address provided on your application form. Otherwise please email us at serviceoperations@edexcel.com.

 

If the details are exactly the same, the system will merge the account numbers together automatically.

The test will need to be unlocked for you to proceed.

Please refer to the Edexcel Information Manual or email serviceoperations@edexcel.com to request a BTEC user guide.
 

You can find information on vocational qualification pricing here.

Practice and demo tests are available on this website for various onscreen BTECs. You can view the full range of free practice material here.

Please fill in the online application and technical requirements form and we will set you up with the new software.