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Contact Edexcel 

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Service excellence - every time

Our pledge below makes a clear promise about the level of service you can expect from us, and outlines the standards we have in place around the quality, accuracy, manner and timeliness of our interactions with you. We will report back annually on our performance against these targets, continue to consult with you on priorities, and share the plans we develop to continue to improve.

 Edexcel Service Pledge 2009/2010    


Support for UK schools, colleges and training providers

Telephone number Web links
BTEC and NVQ 

0844 576 0026

www.edexcel.com/btec

www.edexcel.com/nvq

GCSE   

0844 576 0027

 www.edexcel.com/gcse
GCE     

0844 576 0025

www.edexcel.com/gce
The Diploma   

0844 576 0028

 www.edexcel.com/diploma

DiDA & 
other qualifications

0844 576 0031

 www.edexcel.com/dida
Online Services
(including Results Plus and Edexcel online)

0844 576 0024

www.edexcel.com/resultsplus

www.edexcel.com/edexcelonline

Support for international customers

Telephone number Web links
All enquiries  +44 (0)1204 770696

www.edexcel.com/international


Support for candidates, former students and parents
  Telephone number  Web links 
All enquiries  0845 618 0440  www.edexcel.com/students

We recommend that candidates and parents contact the Examinations Office at your school, college or learning institution for advice about specific issues or concerns (including questions about exam papers or queries about grades).

Our telephone lines are open between 8am and 6pm, Monday to Friday.
 

Email enquiries
Admin enquiries  

Use Ask Edexcel for registrations and entries, certification, fees, invoice content or any general enquiry about running an Edexcel qualification.

   
Ask The Expert  

Use Ask the Expert for subject-specific enquiries about the interpretation and delivery of Edexcel qualifications, including lesson planning, mark scheme application, topics and text.

   
Peer-to-peer support

Edexcel's online forums allow teachers to discuss topics related to running Edexcel qualifications with peers from other schools and colleges. If you’re already an Edexcel Online or ResultsPlus user, you can log in to Communities from Edexcel using your current username and password.

Subject Advisor service

Get expert advice from the people who know with our Subject Advisor service, initially available in nine subject areas: History, Modern Foreign Languages, Science, Art and Design, Geography, English, Business, ICT and PE and Sport. You can find out more about this service here or visit your subject page to learn more about your Subject Advisor and how to contact him or her.

 

Regional offices

Find your regional office