Centres (schools, colleges, training providers) are responsible for requesting certificates on behalf of their students as they have a copy of each student’s personal records.
Check with your centre to see if they have your certificate. They’re required to keep unclaimed certificates for 12 months after receiving them, after which they can dispose of them.
If they don’t have your certificate, or if you’ve lost your original, you can apply for a replacement certificate
by completing the application form
Centre administrators register students for our qualifications using an online system called Edexcel Online (EOL). When a group of students has finished a course the administrator tells us, through EOL, that they want to claim certificates for the course that you’ve finished.
Once your certificate has been claimed, a team here places an order for your certificates with the company that prints our certificates. It can take up to one month for your centre to receive your certificate once they’ve claimed for it. This is because:
- Edexcel certificate orders between Pearson and the printers are made once a week
- It may take two weeks for the printing company to create the certificates and send them to your centre
- Once your centre has received them, they are likely to need time to open the packages and double-check that all the certificates they expect to receive have been received.
Your centre will be able to tell you when your certificate was claimed and when they expect to receive it.
If you’ve finished your course and requested a certificate from your centre, and you haven’t received it after more than one month of waiting, you should talk to an appropriate person at the centre, such as an administrator or even the Head of the centre.
We suggest you ask them the following questions:
- How long ago did the centre claim the certificate?
- On what date (approximately) can I expect to receive the certificate?
- How quickly do Edexcel certificates normally arrive at the centre once they’ve been claimed?
- Who can I speak to if it doesn’t arrive at the centre as expected?
- Has there been an unexpected delay to the Edexcel certificates being sent?
- If there has been a delay, why did Pearson say there was a delay?
In order to offer our qualifications, all centres have to go through an ‘approvals’ process, during which they have to meet certain criteria. One of these criteria is that they must have an appeals procedure in place. If you’re unhappy with the way the centre has handled your request, we recommend you follow their appeals procedure to lodge a complaint.
We can't get involved in an appeal with a centre until you have exhausted the centre appeals policy, which is outlined in the Enquiries and Appeals Policy
Alternatively, if you feel that your centre is not being as helpful as you feel they should be, you can speak to your local education authority (LEA). To find a contact list of LEAs, search online for ‘local education authority list’.
We can’t send original certificates directly to students. This is because you have an arrangement with the centre to take the qualification, and as such they are responsible for:
- Registering you to take the qualification
- Teaching you the course
- Assessing your achievements while you are taking the course
- Claiming your certificate once you’ve finished the course.
If the certificate is to have a high educational value we need to ensure that the qualification has been rigorously tested. If we were to send certificates directly to students, without a record of your achievement, it would undermine the centre and may possibly lead employers, with whom you might apply for a job, or further education centres, with whom you may want to continue your studies, to doubt the value of our qualifications.
The Quality Standards team will check that the centre is no longer operating and will respond to your email to tell you what you should do next.