Enterprise Site Manager (ESM) and Administrator onscreen technical support
Below, you'll find solutions to the most common technical issues experienced with ESM and Administrator software when delivering onscreen tests.
Test(s) are showing on www.catglobal.com. However, when the invigilator goes to the ESM inbox, the test(s) are not available.
This can be resolved by editing the Promissor ESM Server registry key CentreID in the local registry setting and restarting your PC. The video below is a step-by-step guide to resolving this:
Watch the Centre Reset video
I can log in to www.catglobal.com with my ESM username and password, but I get an invalid user name and password when logging in to ESM.
This could be due to the client not being able to connect to the www.catglobal servers. To check connectivity, carry out a trace to the server (22.214.171.124) from the client via the command prompt. If the I.P. address ends with .222, it's connecting successfully. If it times out, connection has failed. The video below is a step-by-step guide to how to do this:
Watch the Running Trace Route video