BT has seen considerable benefits since incorporating Pearson Work Based Learning’s qualifications within its approach to learning and development.
Staff are remaining with BT longer than previously, which substantially reduces the cost of hiring replacements, improves morale and provides a talent pool to support succession planning.
Andy Palmer, Head of Skills for the BT Group, reflected on the impact on employees: "The success of the programme is well reflected in our 92% achievement rate. We’ve found our staff are more engaged in their work, and have seen an increase in staff motivation and satisfaction. This increases our customer satisfaction, because our customers are engaging with a professional workforce, which is important to them."
Mr Palmer was also impressed with the level of support from Pearson Work Based Learning: "The support has been exceptional – they have provided us with a complete end-to-end experience. They are always very responsive to our needs and very flexible to provide us with information we need, when we need it.
"Pearson provide regular updates on funding, policy and changes in government. More importantly, they understand the detail for each change, and can support and talk us through any changes to ensure we've implemented them into BT.
"Work-based learning is absolutely critical to BT. Pearson provide invaluable input, advice and guidance to our learning and development programmes, and we recommend the use of Edexcel qualifications to other companies."