Audience Content Layout
Always Learning
Always Learning
Case studies 
  • BT Group – Customer Service framework

    Operating in more than 170 countries, BT is one of the world’s leading providers of communications solutions and services.
  • Flybe

    Flybe is Europe’s largest and most successful regional airline.
  • First Group

    First Group is the world’s largest public transport operator. It employs 130,000 staff throughout the UK and North America, carrying 2.5 billion passengers and bringing in over £6 billion in revenues every year. First Group is the market leader in safe, reliable, innovative and sustainable transport services.
  • Hays Travel

    Hays Travel is the UK’s largest independently owned travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
  • npower

    Npower is a leading integrated UK energy company supplying gas, electricity and related services to residential and business customers.
  • Punch Taverns

    Punch Taverns plc is one of the largest pub owners in the UK and prides itself on being lean, innovative and dynamic.
  • The Premier League

    The Barclays Premier League is widely regarded as the elite club competition in football.
  • The Royal Mint

    The Royal Mint is the world's leading export mint, making coins, blanks and medals for an average of 60 countries every year.
  • Salisbury and District Value Cars

    Salisbury and District Value Cars provide a reliable taxi service in the Salisbury area of the UK.
  • Whitbread

    Whitbread plc is one of the UK's leading hospitality companies.
  • Wickes

    Wickes is one of the UK's leading DIY and home improvement retailers.