Service standards are of the utmost importance for customers, potential customers, employees and management of a business. They help define what a customer can expect and to remind management and employees of the challenges and obligations that they face.
As the commercial landscape becomes more competitive and customer expectations are raised, heavier demands are being placed on many different types of organisations to deliver service excellence. Employees within these environments need to demonstrate high levels of personal effectiveness as recognised Customer Service Professionals.
Customer Service NVQs are amongst the most popular vocational qualifications in the with over 550,000 candidates having registered for them since their launch. They are truly generic and can be used across all industries, organisations and job roles. Their popularity reflects a demand from employers for staff to take a professional approach when working with customers both inside and outside an organisation.
Apprenticeship
Edexcel offers the following qualification for this Apprenticeship:
NVQ Level 2 Customer Service
BTEC Level 2 Award Customer Service
BTEC Level 2 Certificate in Customer Service (Onscreen Assessment)
Application of Number Key Skill at Level 1
Communication Key Skill at Level 1
Advanced Apprenticeship
Edexcel offers the following qualification for this Advanced Apprenticeship:
NVQ Level 3 Customer Service
BTEC Level 3 Award Customer Service
BTEC Level 3 Certificate in Customer Service (Onscreen Assessment)
Application of Number Key Skill at level 2
Communication Key Skill at Level 2
For full details of the Frameworks, please visit the Sector Skills Council, Institute of Customer Service.
> Back to Apprenticeships Home Page