Latest news

• Onscreen testing platform upgrades
   
  Please ensure that you have the latest versions of the software installed (released in October 2012). If you are operating on a previous version, you will need to move onto the latest versions by 30 April 2013. 
   
  Details of these versions are below:
   
  · Enterprise Site Manager - 8.97.301.1

        . Administrator – 8.97.301.1

• Enterprise SiteManager and Administration Upgrade release (21 October-9 December 2012) 
  We're pleased to announce that the grace period for the Enterprise Site Manager and Administrator software has been extended until Sunday 17 February 2013. After this date, the upgrade will become mandatory.

Top questions

• How do I cancel or amend a booked test?
  Booked tests can be amended or cancelled without any additional charges. See pages 5-6 of our Booking Onscreen Tests document for step-by-step guidance on how to amend or cancel tests.
   
   
• How far in advance can I view my booked test in the Enterprise SiteManager inbox?
  The Enterprise SiteManager is automatically set up to view tests three days before testing. To amend this, please see pages 3 and 5 of our Onscreen Testing Troubleshooting Guide.
   
    
• What is the shared folder?
  See page 2 of the Installation Guide on how to set up the shared folder.
   
   

• I have received an error message when upgrading - how do I fix it?
  See our Upgrade troubleshooting guide for guidance on how to resolve error messages.