If you’re not happy with the service you’ve received from us, please let us know so that we can do everything possible to put it right.
We welcome your feedback, which helps us to ensure we’re always learning and making improvements to the service we provide. We know that sometimes things go wrong, but if they do, we want to try to stop them from happening again.
How do I make a complaint?
If you have a problem, our Customer Service team may be able to help you before you make a complaint. You'll find their details on our contact us pages.
Otherwise, you can email us at firstname.lastname@example.org or write to us at the address below:
Customer Services (Complaints)
190 High Holborn