Feedback

The best ideas come from our customers, so we want your feedback about what matters to you most.
If you’ve got something you’d like to tell us, please either email us at feedback@edexcel.com or write to us at the address below:

Customer Services (Feedback)
Edexcel
190 High Holborn
London
WC1V 7BH

 
Complaints

Should any element of our service fall below your expectations, we want to understand what happened so that we can prevent a recurrence. We will apologise and do all that we can to put it right. If you’d like to register a complaint with us, please email complaints@edexcel.com or write to us at the address below:

Customer Services (Complaints)
Edexcel
190 High Holborn
London
WC1V 7BH

Our Complaints team support our customers when they feel that our service has fallen below their expectations. This excludes matters relating to results publication, EAR (enquiries about results) and appeals, where Edexcel adheres to JCQ guidelines that allow us to deal with your query quickly and effectively.