Complaints
 
Should any element of our service fall below your expectations, we want to understand what happened so that we can prevent a recurrence. We will apologise and do all that we can to put it right. If you’d like to register a complaint with us, please email complaints@edexcel.com or write to us at the address below:

Customer Services (Complaints)
Edexcel
190 High Holborn
London
WC1V 7BH

 
Important information for parents and students
 
We want to help you as much as possible but some complaints must be raised with your school or college, who will contact us on your behalf. You can read more about this here.
 
 
Important information for centres
 
Please note that our complaints team are unable to resolve matters relating to ‘Enquiry About Results’ (EARs) and ‘Appeals’. These are dealt with by dedicated teams, who independently review cases and ensure we are working to Ofqual requirements. Further guidance relating to Post Results Services, and the correct channels to use, can be found in the Post Results Services section of your Information Manual.
 
 

Feedback
 
The best ideas come from our customers, so we want your feedback about what matters to you most.
If you’ve got something you’d like to tell us, please either email us at feedback@edexcel.com or write to us at the address below:

                   Customer Services (Feedback)
                   Edexcel
                   190 High Holborn
                   London
                   WC1V 7BH