"Service excellence - every time"
The pledge below makes a clear promise about the level of service you can expect from us, and outlines the standards we have in place around the quality, accuracy, manner and timeliness of our interactions with you. We will report back annually on our performance against these targets, continue to consult with you on priorities, and share the plans we develop to continue to improve.
Edexcel Service Pledge 2009/2010
Telephone enquiries
| BTEC and NVQ |
0844 576 0026 |
| GCSE |
0844 576 0027 |
| GCE |
0844 576 0025 |
| The Diploma |
0844 576 0028 |
| DiDA & other qualifications |
0844 576 0031 |
| Online services including Results Plus, Edexcel online |
0844 576 0024 |
| International customers - all enquiries |
+44 (0)1204 770696 |
| Email enquiries |
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Use Ask Edexcel for registrations and entries, certification, fees, invoice content or any general enquiry about running an Edexcel qualification.
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Use Ask the Expert for subject-specific enquiries about the interpretation and delivery of Edexcel qualifications, including lesson planning, mark scheme application, topics and text.
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| Peer-to-peer support |
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Edexcel's online forums allow teachers to discuss topics related to running Edexcel qualifications with peers from other schools and colleges. If you’re already an Edexcel Online or ResultsPlus user, you can log in to Communities from Edexcel using your current username and password.
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Subject Advisors Service
Get expert advice from the people who know with our Subject Advisors Service, initially available in four subject areas: History, Modern Foreign Languages, Science, and PE and BTEC Sport. You can find out more about this service here or visit your History, Languages, Science, PE or Sport subject page to learn more about who the subject advisors are.
