This one-day session will introduce techniques to help you engage your difficult members of staff to move their negative behaviour to positive performance. Designed to be creative and energising, the programme will help you identify what constitutes difficult behaviour, the impact it has on the individual and the team and solutions to create outstanding working relationships.  Participants will learn how to develop resilience and flexibility, you will use the resources of the group to find solutions to engage your staff members, build emotional intelligence in the staff room and class room and lose the negativity that can bring morale down and impair performance. Put this learning into practice and the benefits to the centre will be a measurable improvement in leadership and  management and a reduction in time lost to performance management and staff absence.

Delegates who have attended this innovative programme have said:

 ‘An amazing, positive experience.’
 ‘I was surprised how many complex theories were explained in simple interactive ways.’
 ‘Exceptional programme - the best training I’ve ever experienced.’
 ‘Since attending the course I’ve had great feedback from people I work with and also from people I work  for.’

Course Outline:

• Performance management 
• Identify difficult behaviour and its impact on the team and the individual 
• Understand what drives behaviour
• Build emotionally intelligent relationships
• Establish effective ways to find solutions to challenging relationships
• Move negative behaviour to positive performance.

Cost: £225 (The first 5 delegates to book on to this session will benefit from a free, follow-up coaching session that will help them put their learning into practice.)  Places are strictly limited so early booking is advised.

Dates:  
8CONF03/02: 1st July  2009 - Birmingham

Our facilitators Tracy Skyrme and Liz Wilson (twpartnership) have worked extensively with organisations where difficult people, or rather their difficult behaviour has created problems and situations that have hindered productivity and success. They bring their experience and their innovative approach to the day to ensure you not only leave with a toolkit of solutions and techniques, but also a sense of a day of energising personal development.

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