Based on your feedback, we’ve changed the way we respond to calls from teachers. We’ve set up 35 new subject lines just for teachers, each supported by a member of our specialist team who will do all they can to help you with your query.
 
During busy periods, we may ask you to leave a message. If you do, we’ll get back to you as soon as we can - usually within 24 hours.

You may prefer to use our subject-specific email addresses, so you can check for a response when it suits you. (If you email us, don't forget to include your full contact details - your full name, role, centre name and number - to speed things along.) We aim to reply within two days at the most, but usually within a few hours.